top of page

Terms & Conditions.

These terms and conditions ("Terms") govern your use of the Wix website and Canva design services/products provided by The Strawbeary ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

 

1. Scope of Services

  • We offer design services including Wix website and Canva design services/products.

  • All services are provided according to the specifications and requirements agreed upon with the client.

 

2. Client Responsibilities

  • The client agrees to provide all necessary materials, content, and access required for the completion of the project.

  • Timely responses and feedback from the client are crucial to ensure project deadlines are met.

 

3. Payment Terms

  • Pricing for our services is outlined in the proposal or agreement provided to the client.

  • Payment terms, including deposit requirements and milestone payments, will be specified in the proposal.

  • Payments are due immediately on of receipt of invoice.

 

4. Project Timeline

  • We will provide an estimated timeline for project completion based on the scope of work.

  • Any delays caused by the client, including late provision of materials or feedback, may impact the project timeline.

 

5. Intellectual Property

  • Upon full payment, the client will own the intellectual property rights to the completed website, excluding any pre-existing materials or third-party software used.

  • We retain the right to showcase the completed project in our portfolio and marketing materials.

 

6. Warranty and Support

  • We provide a 7-day warranty support period following the completion of the project only for bug fixes and issues arising from our work. 

  • Additional support or maintenance services may be available upon request and subject to additional fees after the 7 day period. 

 

7. Limitation of Liability

  • Our liability for any damages arising out of or in connection with our services is limited to the total amount paid by the client for those services.

  • We are not liable for any indirect, incidental, consequential, or punitive damages.

 

8. Termination

  • Either party may terminate the agreement with three days’ written notice. As the nature of products tend to be delivered digitally, some services or products cannot be terminated if delivered within a shorter time frame.

  • Upon termination, the client agrees to pay for any completed work and expenses incurred up to the termination date.

 

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of the United Kingdom.

  • Any disputes arising out of these Terms will be resolved exclusively in the courts of the United Kingdom.

 

10. Amendments

  • We reserve the right to update or modify these Terms at any time.

  • Changes to these Terms will be effective upon posting on our website.

 

By using our services, you acknowledge that you have read, understood, and agree to these Terms. If you have any questions about these Terms, please contact us at hello@thestrawbeary.com.

​

Refund / Return Policy for Digital Products

 

Thank you for purchasing digital product or service from The Strawbeary ("Company," "we," "us," or "our"). Please read this policy carefully before making a purchase. By purchasing digital products/ service from us, you agree to this Refund / Return Policy.

 

1. Scope

This Refund / Return Policy applies to all purchases of digital products or services made through our website or other platforms where our products and services are sold.

 

2. Digital Products

  • Definition: Digital products include but are not limited to software, downloadable files, templates, digital courses, website designs, digital designs and any other digital content offered by us.

  • Non-tangible Goods: Since our products are digital and non-tangible goods, they are exempt from being returned or exchanged after purchase.

 

3. Refunds

We do not accept returns, exchanges or cancellations for instant download items, digital products/ services or website designs. Please contact the us about any problems with your order.  We will first aim repair or replace any goods or digital content that are defective. If unsuccessful:

  • Eligibility: We offer refunds only for digital products/downloads that are proven to be defective and cannot be repaired/ replaced.

  • Timing: To discuss problems with your order, you must contact us within 24 hours of your purchase date.

  • Proof of Issue: You may be required to provide detailed information and evidence demonstrating the issue with the product.

  • Services: No refunds will be provided for services already rendered or for the initial deposit on projects that have commenced. 

 

4. Non-Refundable Products

  • Change of Mind: We do not offer refunds for change of mind or if you decide you no longer want the product after purchase.

  • Accidental Purchases: It is your responsibility to ensure that you understand what you are purchasing before completing the transaction.

  • Services: No refunds will be provided for services already rendered or for the initial deposit on projects that have commenced. 

 

5. Contact Us

 

6. Changes to this Policy

  • We reserve the right to update or modify this Refund / Return Policy at any time.

  • Changes to this policy will be effective immediately upon posting on our website.

bottom of page